Effective Date: February 18, 2026
1. OUR COMMITMENT
Customer satisfaction is our highest priority. KELEVRA is dedicated to providing high-quality independent journalism and merchandise. While we operate on a mission-driven basis, we strive to ensure a professional and seamless experience for every supporter.
2. DONATION POLICY & INDEPENDENCE
All donations made to KELEVRA are considered final and non-refundable.
- Strict Independence Clause: KELEVRA maintains absolute editorial independence. We do not accept donations, funding, or contributions from:
- Foreign or Domestic States and Government Entities.
- Political Parties.
- Non-Governmental Organizations (NGOs) or Intergovernmental Organizations.
- Large Corporations (Big Tech, Big Pharma, etc.).
- If a donation is identified as originating from any of the aforementioned entities, we reserve the right to block the transaction or return the funds to maintain our integrity.
3. MERCHANDISE: 30-DAY „MAKE IT RIGHT“ POLICY
Our merchandise is produced and fulfilled via our partner, Spring (Teespring). Since all items are made-to-order specifically for you, the following terms apply:
- Damaged or Defective Items: If you receive a damaged, misprinted, or defective product, we will gladly replace it or offer a full refund within 30 days of receipt.
- Returns & Exchanges: Because products are personalized and made-to-order, we cannot accept returns or exchanges for:
- Incorrectly ordered sizes or colors.
- Change of mind („Buyer’s Remorse“).
- Requirement for Resolution: For quality issues, please provide clear photos of the product on a flat, well-lit surface and send them to our support contact.
4. CANCELLATIONS & AMENDMENTS
Orders can only be canceled or amended before they are sent to production. This window can be as short as two hours for rush shipping or 12 hours for standard shipping. Once an order is in production, cancellations are no longer possible.
5. SHIPPING, FULFILLMENT & CUSTOMS
- Fulfillment: Production typically takes up to 10 business days.
- Shipping Times: USA: 4–7 business days after production.
- Europe: 3–7 working days via Spring GDS.
- Worldwide: 6–12 working days.
- Customs Fees: For international orders, KELEVRA has no control over customs fees. Customers are solely responsible for all import duties and customs fees applicable in their respective countries.
6. DIGITAL PRODUCTS
Digital product orders (downloads, exclusive reports, etc.) cannot be canceled or refunded once the payment has been processed or the download has begun.
7. LEGAL NOTICE FOR EU CONSUMERS
In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal is not provided for the supply of goods made to the consumer’s specifications or clearly personalized. Therefore, all made-to-order merchandise is exempt from standard withdrawal rights.
8. CONTACT
For any issues regarding your order or donation, please contact: Email: editorial-office@kelevra.info